Didn't fit? No problem.
Your satisfaction matters to us. We offer a 14-day return and exchange policy for all private customer purchases.
Return checklist
Safe packing
The product must be in the same condition as when it was shipped. Pack the device securely to prevent damage during transport.
Individuals only
The 14-day return right applies to consumers (private individuals). Business purchases are subject to special terms.
Purchase document
Please keep the invoice or order confirmation. The order number is sufficient for returns.
How does it work?
Contact us
Send an email to info@greenfox.ee and include your order number.
Pack the device
Wait for our instructions and pack the device securely.
Send the package
The customer pays the return shipping cost, except in the case of a defective product.
Refund
After inspecting the product, we will issue a refund within 7 business days.
Who pays the shipping?
A clear overview so there are no surprises
How does the exchange work?
If you want a different colour or model, write to us. The exchange works the same way as a return – send the old one to us and we'll send the new one within 7 days.
Want to start a return?
Write to us and we'll help quickly
We usually respond within 24 hours